Terms and Conditions for https://www.hifiplus.be

On this page, you will find the terms and conditions for https://www.hifiplus.be, as made available by E&R BV. In these terms and conditions, we explain under which reservations we provide the information on our website to you.

Intellectual Property

The use of information on this website is free of charge, provided that you do not copy, distribute, or otherwise use or misuse this information. You may only reuse the information on this website in accordance with the provisions of mandatory law.

Without the express written permission of E&R BV, it is not permitted to reuse text, photographic material, or other materials on this website. Intellectual property rights remain with E&R BV.

If applicable:

We strive to display prices on our website as accurately as possible. Errors that are clearly recognizable as programming or typographical mistakes can never be grounds to claim or assume a contract or agreement with E&R BV.

E&R BV aims to keep the website as up-to-date as possible. Despite these efforts, if the information or content on this website is incomplete or incorrect, we do not accept any liability for this.

The information and/or products on this website are offered without any form of warranty or claim to accuracy. We reserve the right to modify, delete, or repost content without prior notice. E&R BV accepts no liability for information on websites we refer to via hyperlinks.

Interpretation

In case of uncertainty or dispute regarding the interpretation of these terms and conditions, the Dutch version shall prevail over the English version.

Changes

If these terms and conditions change, you will find the most recent version of the disclaimer for https://www.hifiplus.be on this page.

SALES CONDITIONS - Hi-Fi+ Benelux (E&R BV)):

Art.1 ORDERS

a. Orders are only valid if submitted in writing and accepted by us.
b. We reserve the right to request a deposit of 20% before executing the customer’s order.

Art.2 OFFERS

a. All our offers, regardless of how they are made, are non-binding. We are only bound once we have accepted an order in writing.
b. Every quotation is based on current prices and standard wages.
c. If price increases occur, we reserve the right to pass the price difference on to the customer.
d. While we strive to meet the stated delivery times, we cannot guarantee them. Exceeding delivery times shall not entitle customers to compensation for any resulting damages.

Art.3 PRICES

a. All stated prices are subject to typographical and printing errors.
b. We accept no liability for the consequences of such errors.
c. All prices are expressed in Euros.

Art. 4 PAYMENTS

a. Payment Terms

• B2B: Payment is generally required in advance via the payment methods offered by E&R BV. Payment on delivery or by invoice is only permitted if **expressly agreed in advance** and the client has been assessed as **solvent**.
• B2C: All webshop orders require **advance payment** via the available payment methods.

b. Invoice Payment

• Invoices are payable in cash at 9290 Berlare, unless a different payment date has been agreed in writing. (B2B and B2C)

c. Late Payment

• B2B: In case of non-payment on the due date, interest of 18% is automatically owed, without formal notice. Reasonable collection costs are also borne by the client.
• B2C: In case of late payment, a written reminder will first be sent. Thereafter, legally permitted interest and reasonable collection costs may be charged. The client remains obliged to pay the outstanding amount within the legal deadlines.

d. Extrajudicial Costs

• B2B: In case of unjustified or non-payment, 15% of the invoice amount, with a minimum of €50, is owed as compensation for extrajudicial costs, in addition to interest and collection costs.
• B2C: A fixed compensation or penalty cannot be imposed; only legally permitted interest and reasonable collection costs are possible. Payment remains **always mandatory**.

Art.5 TRANSFER OF OWNERSHIP

The goods remain the property of E&R BV after delivery to the customer’s address or the address provided by the customer, until full payment has been received. However, all risks related to the goods transfer to the customer upon delivery.

Art.6 WARRANTY

a. Supplier Warranty

• The goods supplied by us are subject to the warranty terms established by our suppliers.

b. Warranty Work

• The warranty covers defects in the delivered goods that fall under the warranty. We will repair such defects free of charge as soon as possible, provided the customer can demonstrate that the defects occurred during the warranty period and are wholly or partially due to defective materials and/or faulty construction or workmanship.

c. Limitation of Liability

• B2B: Proper fulfillment of the warranty obligations constitutes the sole and full compensation. Any further liability, whether direct or indirect, including consequential damages, lost profits, costs, or other claims, is expressly excluded.
• B2C: For consumers, proper fulfillment of the warranty obligations constitutes the main obligation. Any limitation of statutory rights or liability is only valid to the extent permitted under Belgian consumer law. The statutory warranty of at least 2 years remains fully applicable.

d. Warranty Exclusions

• Components that are subject to normal wear and tear due to their nature or operational conditions are not covered by the warranty, nor is damage resulting from negligent or improper use, overloading, or external influences.

e. Forfeiture of Warranty

• Warranty obligations become void if modifications, alterations, or repairs are carried out without our prior written consent.

f. Ownership of Replacement Parts

• Replacement parts of goods submitted for repair remain the property of E&R BV.

Art.7 FORCE MAJEURE

a. In case of force majeure, we have the right to either extend the delivery period or cancel the agreement insofar as it has not yet been executed, without being liable for damages.
b. Force majeure includes any circumstance beyond our control that temporarily or permanently prevents us from fulfilling our obligations, such as war, strikes, civil unrest, climatic or weather-related issues, machine failure, transport problems, fire, etc., both in Belgium and abroad.

Art.8 COMPLAINTS

a. Visible defects upon delivery

• B2B: Complaints about visible defects or incorrect delivery must be reported to E&R BV as soon as possible after receipt. This can be done in writing, by e-mail, or by phone.
• B2C: Consumers must report visible defects or incorrect delivery immediately upon receipt via e-mail, phone, or in writing.

b. Other complaints

• Complaints covered by statutory warranty or non-conformity must be handled according to Art.6 (WARRANTY).

Art.9 LIABILITY

a. General

• We strive for correct delivery and proper functioning of our products. E&R BV's liability is always limited to what is legally possible.

b. B2B Customers

• For business customers, we are not liable for indirect damage, lost profits, consequential damage, or other economic losses, except in cases of gross negligence or willful misconduct.
• Liability for bodily injury or damage to third-party property can be contractually limited, as far as legally permitted.

c. B2C Customers

• For consumers, the statutory provisions regarding product safety, bodily injury, and legal warranty remain fully applicable.
• We are not liable for indirect damage, consequential damage, or lost profits, to the extent permitted under Belgian consumer law.

d. Transport

• Damage during transport is at the customer's risk, unless explicitly agreed otherwise.
• Products can be insured during transport at the customer's request and expense.

e. Employees and Third Parties

• Agreements or commitments made by subordinate staff or third parties do not bind us, unless expressly confirmed by E&R BV.

f. Risk Mitigation

• Customers are expected to use products according to the instructions and warnings provided.
• Failure to follow instructions or safety guidelines may exclude liability for damage caused by improper use.

Art.10 COOLING-OFF PERIOD (B2C ONLY)

For all offers via our website (excluding products and services legally exempted from the right of withdrawal), a cooling-off period of 14 calendar days applies, unless explicitly stated otherwise in the offer.

Within this period, the consumer has the right to exercise the right of withdrawal without providing any reason. Returned items must not be damaged and must be in their original, unused condition. The direct costs of returning the goods are borne by the consumer.
The cooling-off period is not intended to use or test the product and then return it.

The cooling-off period starts on the day the consumer receives the item. If the package is delivered by a courier, receipt is deemed to have taken place on the working day following the date indicated on the invoice, unless the consumer can prove otherwise.

The consumer bears the burden of proof that the right of withdrawal has been exercised in a timely and correct manner.

To exercise the right of withdrawal, the consumer can contact Hi-Fi+ (E&R BV) via e-mail, telephone, or through the website to initiate the return procedure. After notifying the withdrawal, the consumer will receive the necessary return instructions.
After exercising the right of withdrawal, the consumer must return the goods immediately, and no later than 14 calendar days, at their own expense. Returns are always carried out by the consumer; collection by Hi-Fi+ (E&R BV) is not provided.

Art. 11 EXCLUSION OF THE RIGHT OF WITHDRAWAL (B2C ONLY)

The following products and services are excluded from the right of withdrawal:

1. Products or services whose price is subject to fluctuations on the financial market over which E&R BV has no control and which may occur within the withdrawal period.
2. Service agreements, after full performance of the service, but only if:

• the performance has begun with the express prior consent of the consumer; and
• the consumer has acknowledged that they lose their right of withdrawal once the entrepreneur has fully performed the contract;

3. Products manufactured according to the consumer's specifications, which are not prefabricated and are produced based on an individual choice or decision of the consumer, or which are clearly intended for a specific person;
4. Sealed products that are not suitable for return due to health protection or hygiene reasons (such as earplugs and headphones) and whose seal has been broken after delivery;
5. Products which, after delivery, are irreversibly mixed with other products due to their nature;
6. Sealed audio, video recordings, and computer software, whose seal has been broken after delivery;

Art.12 UNCOLLECTED ORDERS

If the customer chooses to collect the goods in our store, they must pick up the goods within a reasonable period.

a. Availability

• Orders not collected within 3 months after notification of availability will no longer be reserved. E&R BV reserves the right to resell the goods or otherwise remove them from the reservation system.

b. Communication and arrangement

• If the customer cannot collect the order within the specified period, they must contact E&R BV within 14 days to arrange an alternative solution.
• If no communication is received, reasonable costs may be charged, including a storage fee of €25 per week per order, any depreciation in value, or loss of resaleability of the goods.

c. Customer liability

• The customer is fully liable for all costs and damages arising from the goods not being collected on time, including the storage fee of €25 per week, depreciation in value, and loss of resaleability.

Art.13 APPLICABLE LAW

General: All transactions are governed by Belgian law.

B2B clients: For business clients, all disputes are exclusively subject to the courts of Dendermonde.

B2C clients: For consumers, their statutory rights remain fully applicable.

DATE: 09/02/2026