Terms and Conditions

Terms and Conditions for https://www.hifiplus.be

On this page, you will find the terms and conditions for https://www.hifiplus.be, as made available by E&R BV. In these terms and conditions, we explain under which reservations we provide the information on our website to you.

Intellectual Property

The use of information on this website is free of charge, provided that you do not copy, distribute, or otherwise use or misuse this information. You may only reuse the information on this website in accordance with the provisions of mandatory law.

Without the express written permission of E&R BV, it is not permitted to reuse text, photographic material, or other materials on this website. Intellectual property rights remain with E&R BV.

If applicable:

We strive to display prices on our website as accurately as possible. Errors that are clearly recognizable as programming or typographical mistakes can never be grounds to claim or assume a contract or agreement with E&R BV.

E&R BV aims to keep the website as up-to-date as possible. Despite these efforts, if the information or content on this website is incomplete or incorrect, we do not accept any liability for this.

The information and/or products on this website are offered without any form of warranty or claim to accuracy. We reserve the right to modify, delete, or repost content without prior notice. E&R BV accepts no liability for information on websites we refer to via hyperlinks.

Interpretation

In case of uncertainty or dispute regarding the interpretation of these terms and conditions, the Dutch version shall prevail over the English version.

Changes

If these terms and conditions change, you will find the most recent version of the disclaimer for https://www.hifiplus.be on this page.

SALES CONDITIONS of https://www.hifiplus.be (E&R BV):

Art.1 ORDERS

a. Orders are only valid if submitted in writing and accepted by us.
b. We reserve the right to request a deposit of 15% before executing the customer’s order.

Art.2 OFFERS

a. All our offers, regardless of how they are made, are non-binding. We are only bound once we have accepted an order in writing.
b. Every quotation is based on current prices and standard wages.
c. If price increases occur, we reserve the right to pass the price difference on to the customer.
d. While we strive to meet the stated delivery times, we cannot guarantee them. Exceeding delivery times shall not entitle customers to compensation for any resulting damages.

Art.3 PRICES

a. All stated prices are subject to typographical and printing errors.
b. We accept no liability for the consequences of such errors.
c. All prices are expressed in Euros.

Art.4 PAYMENTS

a. Payment must be made upon delivery of the goods.
b. Our invoices are payable in cash at 9290 Berlare, unless otherwise agreed.
c. In the event of non-payment on the due date, the buyer shall automatically and without notice owe interest of 18%. All collection costs are also at the buyer’s expense.
d. In case of unjustified or continued non-payment, the debtor must pay fixed compensation of 15% of the outstanding invoice amount with a minimum of €50 per invoice, in addition to interest and collection costs.

Art.5 TRANSFER OF OWNERSHIP

The goods remain the property of E&R BV after delivery to the customer’s address or the address provided by the customer, until full payment has been received. However, all risks related to the goods transfer to the customer upon delivery.

Art.6 WARRANTY

a. The goods delivered by us are subject to the warranty terms set by our suppliers.
b. The warranty covers defects that become apparent during the specified period and are demonstrably due to faulty materials and/or improper construction or workmanship. These will be repaired at our expense.
c. Fulfillment of warranty obligations shall be the sole and full compensation. All further liability, whether for direct or indirect damages or costs of any kind, is explicitly excluded.
d. Parts that are subject to premature wear due to their nature or operating conditions are not covered, nor is damage resulting from negligent or improper handling, overloading, etc.
e. Warranty becomes void if modifications or repairs are made without our prior consent.
f. Replaced parts become our property.

Art.7 FORCE MAJEURE

a. In case of force majeure, we have the right to either extend the delivery period or cancel the agreement insofar as it has not yet been executed, without being liable for damages.
b. Force majeure includes any circumstance beyond our control that temporarily or permanently prevents us from fulfilling our obligations, such as war, strikes, civil unrest, climatic or weather-related issues, machine failure, transport problems, fire, etc., both in Belgium and abroad.

Art.8 COMPLAINTS

Complaints must be reported to us by registered mail within eight days of receipt of the goods.

Art.9 LIABILITY

a. We are in no way liable—except as covered under warranty—for defects in purchased goods toward the customer and/or third parties.
b. Consequently, we are never obliged to compensate for economic loss, damage to life or property, or similar, regardless of the cause.
c. We accept no liability for damage occurring during transport, unless otherwise agreed.
d. Goods can be insured during transport at the customer’s request and expense.
e. Agreements with subordinate members of our staff are only binding if confirmed by us.

Art.10 COOLING-OFF PERIOD

All offers (only via our website and excluding products and services exempted from the right of withdrawal) are subject to a 14-day cooling-off period, unless explicitly stated otherwise in the offer.
During this period, the customer has the right to return assessed products without any obligation. Returned products must be undamaged and in their original new condition. Shipping costs for returns are at the customer's expense. The cooling-off period is not intended for testing the product before returning it.
The cooling-off period starts on the day the item is delivered by the courier. If the package is delivered by courier, delivery is considered to have taken place on the working day following the invoice date.
The customer is responsible for proving timely return within the cooling-off period.
Customers can contact Hi-Fi+ by email or phone to initiate the return procedure. One of our staff members will provide instructions and arrange a time to collect the returned item.

Art.11 EXCLUSION OF THE RIGHT OF WITHDRAWAL

The following products and services are excluded from the right of withdrawal:

1. Products or services whose prices are subject to fluctuations in the financial market beyond the control of E&R BV and that may occur within the withdrawal period.
2. Service contracts after full performance of the service, but only if:
   • Performance began with the express prior consent of the consumer; and
   • The consumer acknowledged that they lose their right of withdrawal once the service has been fully performed.
3. Products made to the consumer’s specifications, not prefabricated, and made based on an individual choice or clearly intended for a specific person.
4. Sealed products that are not suitable for return for health or hygiene reasons (such as earplugs and headphones) and whose seal has been broken after delivery.
5. Products that by their nature become irreversibly mixed with other goods after delivery.
6. Sealed audio, video recordings, and computer software whose seal has been broken after delivery.

Art.12 UNCOLLECTED ORDERS

If the customer indicates at the time of ordering that they will collect the goods in our store, they commit to doing so within a reasonable period.

• a. Orders not collected within 3 months from the moment they are made available will no longer be reserved. E&R BV reserves the right to resell the goods or remove them from the reservation system.
• b. In such cases, no refund will be issued, unless otherwise agreed. Failure to collect the goods after multiple opportunities to do so is considered a waiver of purchase by the customer.
• c. If the customer cannot collect the order within the 3-month period, they must contact E&R BV within 14 days to arrange an alternative. If no communication is received, no refund will be granted.

Art.13 APPLICABLE LAW

All transactions are governed by Belgian law, and any disputes between E&R BV and its customers shall be submitted exclusively to the competent courts of Dendermonde.

DATE: 17/07/2025